My journey to design has not been linear. With a passion for creating meaningful experiences, I have always sought to design spaces and services that make a difference to community members. I have founded clubs like the African Caribbean Students Club and worked for the Women’s Resource Centre in university, worked in administration and marketing for municipalities, and worked in community development for five years. Those experiences taught me that addressing inefficiencies, incoherence and inconsistencies in systems and processes through service design, service blueprinting, design thinking, facilitation, communication and collaboration can reduce friction for users on their journeys through organizations.